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Return and shipping.

All information on our return and shipping policies.

Return and shipping.

Customer service

Return policy

Customer satisfaction is our number one priority. If for any reason you are not satisfied with your purchase, you are free to return the glasses within 7 days of receiving the goods. To make the return, please e-mail us to info@otticaroma.it specifying the reason for the return and the order information. Please note that the amount will only be credited if the glasses are returned to the same condition in which you received them, without any signs of wear or scratches, and with everything included. The return shipment will be at your expense, and you must ensure that the product is delivered to our shop within 2 weeks from the date of receipt. Otherwise, the glasses will remain in our possession until you organize the return shipment. We invite you to contact our customer service department by email for further information on how to make a return and for any other questions or concerns.

Return policy

We offer fast and reliable shipping to ensure delivery of your purchase within the shortest possible time. All our products are shipped with care and protective packaging to avoid any damage during transport. Shipping times may vary depending on destination and product availability. For most orders, shipment takes place within 24–48 hours after confirmation of purchase. Shipping costs are the responsibility of the customer and will be specified when ordering. We encourage you to carefully check the shipping information you enter when placing your order to avoid delays or delivery problems. In case of any issues during shipping, please contact our customer service via email at info@otticaroma.it to solve the problem as soon as possible.